Return & Refund Policy
At ControlHUB™, your satisfaction is our top priority. If you experience any issue with your order, we're here to help. Please review our Return & Refund Policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- A valid proof of purchase (order confirmation or receipt) is required.
- Certain products, including hygiene-related items, perishable goods, gift cards, and customized or personalized products, are not eligible for return unless they arrive damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
- Original shipping charges are non-refundable.
Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
To request an exchange, please email us with your order number, a description of the issue, and clear photos (if applicable).
Email: controlhub.store@gmail.com
Chargebacks
Before initiating a chargeback with your bank or card provider, please contact our support team first.
Most order issues can be resolved quickly through our customer support, and we'll do our best to find a fair solution.
Contact Us
If you have any questions, need assistance, or would like to request a return, refund, or exchange, please contact us:
Email: controlhub.store@gmail.com
You can also reach us through the Contact Us page on our website. Our support team will respond as soon as possible.